quiz

I am sure you are aware that disabled people have a number of specific rights relating to how goods, facilities and services are delivered by organizations.

There are patches of good practice where service providers have considered their disabled customers and are endeavoring to raise service standards and deliver on the DDA duties but unfortunately this is not commonplace. This short quiz is designed to start you thinking about the issue as disabled people in terms of what we should be receiving and as service providers in terms of what you should be doing to meet your legal duties and how you should go about doing so.

You have to have a go at the questions before you can move onto the answers.

1. How does the DDA affect how a service provider delivers its service?

a It has to create work opportunities for disabled people.
b It places a number of duties on organizations to make its services more accessible to disabled people.
c It requires that the services provided are offered with accessible information technology equipment.

2. What should a service provider do (have done) in the light of the DDA Part lll duties

a Undertake an Access Audit
b Train staff at all levels on Disability Equality
c Develop a Disability Equality Policy
d Consult with disabled people and organizations of disabled people
e Positively advertise your organisations commitment to disabled customers and your overall accessibility.
f All of the above.

3. Can service providers legally use the excuse of not having sufficient money for not delivering on their DDA duties?

a Yes
b No

4. Does the Act require the service provider to consider every single potential access difficulty of a disabled customer who wishes to use its service?

a Yes
b No

5. Do service providers have to spend vast sums of money in order to meet their Part lll DDA duties?

a Yes
b No

6. What might happen to service providers who fail to make improvements to their service delivery practices as a result of the DDA duties?

a Lower sales
b Less profits,
c Poor reputation,
d Loss of good will
e Possible litigation
f All of the above

7. There are seven organizational duties contained in Part lll of the DDA can you name one?

a Organisations have to advertise to encourage disabled people to use them.
b Only a minimal extra fee can be charged for making a service accessible to a disabled person.
c Organisations have to remove, alter or avoid physical barriers preventing a disabled person from using a service.
d All of the above

8. Name three personal attributes of a service professional which when displayed will contribute significantly to the disabled customer having a good experience of a service.

a Empathy, Respect & Consideration
b Pity, Peace & Love
c Patience, Constraint & Discipline

9. The DDA Part lll duties require organizations to (tick the most appropriate button) deliver

a A sympathetic service and a special service
b A fair and equitable service and a better quality service
c An empathetic and considerate service and a fair and equitable service
d A fair and equitable service and a sympathetic service

10. Name two potential benefits which will accrue to an organisation which delivers on its Part lll DDA duties.

a More repeat business and more profits
b Higher reputation as a quality service provider and more sales
c Increased good will and increased growth
d Any of the above

11. Sometimes service providers have not made any demonstrable effort to deliver on their DDA Part lll duties. What could be a reason for this?

a They have special permission to not have to comply.
b They are a governmental department.
c Lack of knowledge of DDA organizational duties.
d Any of the above.

12. The term ‘reasonable’ is used extensively in the Act relating to whether a course of action or inaction in order to meet the DDA duties by an organisation is acceptable. Which of the following factors maybe used to judge whether an organisation practice is reasonable or not.

a The financial resources of the organisation.
b The financial resources available from the third party sources.
c The practicality of taking the step.
d The effectiveness of taking the step.
e The amount of resources already spent on making adjustments.
f The financial and other costs of making the adjustments.
g All of the above.